Thursday, February 28, 2008

You will take care of the Client

Clients like it. Attorneys will get to understand that our business is similar to many retail operations. Yes, we are replaceable and as such we must take care of our clients. I notice many lawyers in other firms that are too arrogant to realize that the same quality of service you see in different retail establishments is the same quality of customer service we have to strive for. Our work may be challenging but it never gives us the right to have an arrogant attitude. I feel sad when I see other lawyers mistreating clients. I makes me mad and I hope and expect this never to happen in my office.

The Immigrant Attitude

You may be in favor or against Immigration. I understand both sides of the debate. What you cannot deny is the deep desire immigrants have to improve their lives. Why would you leave the comfort or what you know to venture off into a country that you may not know anything off? Because you know that the United States is the one amazing country and inside this great country you have heard that if someone has a good heart, a good brain and a pair of tough hands, you can grow out of the deep hole of despair many people have.

This country is it. It is the mecca of dreams. You dream of having your little business. Maybe save up a bit of money. You want to help your father or son. Your dream is small, but in your heart that dream is worth gold.

That is what an immigrant wants: please give me a chance to find my dream.

Only the United States gives some many humans this vast and wonderful opportunity. That is why we love this country. Because it has been good to us. And now, we shall be good to it and love it and honor it as our adopted nation.

That is why, with all our heart, we immigrants wish God bless this great, great country called American.

Ideas to Improve

My goal is to be the best. I guess many people say that but how many people trully achieve thise. I spend time daily simply thinking on this concept: being the best. Best in service to clients, best in service to my staff, most knowledge acquired in my field of practice. One stand that many seem in conflict is the ability to get paid for your services.

When a client comes to me and my office, they do not come and seek free advice. A client understands that we have invested hundreds of thousands of dollars in knowlege so that our clients benefit from the accumulated wisdom have developed.

For example, we spend approximately $5,000 a year in legal books, $3,000 in legal memberships, $8,000 in upgrading technology, $10,000 in continuing legal education courses for lawyers AND legal assistants. On top of that we spend 10-20% per day in updating and reading and researching any change in the law.

The trick is to know the most. To know the most up to date information, and to keep these wisdom current.

Some people who see our business might not realize how much we do care for the well being and approval of our clients' cases.

Personally, at least every other day I go home late to my family and I keep thinking on a case I had that day. The issues this particular person had. Did the case challenge me? Was there anything else I could have told him or her? Why is the law so unfair that in many cases they won't let this kind person legalize his status?